Operations Support Specialist

The Operations Support Specialist is responsible for monitoring and troubleshooting document creation workflows, producing internal and external reports, documenting processes and utilizing data analytics to meet organizational objectives.

• Utilize excel to ensure productivity gains and client SLAs are met
• Pull and utilize reports from the SSRS reporting server
• Ensure accurate upload of data into database
• Communicate clearly with Client
• Handle Ad-Hoc requests
• Perform data and physical document comparisons and reconciliations
• Manage workflow and tasks to complete within client SLA
• Assist in training junior staff
• Must be able to work overtime as required
• Other duties as assigned

• Intermediate Microsoft Excel experience
• Familiarity with MS Office Applications and Adobe
• VBA/Macro experience a plus
• Extreme attention to detail and ability to work under pressure to achieve deadlines
• Excellent verbal and written communication skills; analytical skills
• Ability to work independently and as a part of a team
• Creative/innovative problem solver
• Strong customer service skills and interpersonal skills