Closing Manager (3pm - 11pm)

The Manager works with the Director of their department and is responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction.  The incumbent is accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole.  On occasion, the Manager may also be called upon to participate in daily operations.

• Communicate & Enforce policies and procedures to their teams
• Manage workload issues with team, proposing efficiency initiatives as necessary
• Participate in System Enhancement Process
• Review Staffing and OT Requirements with their Director
• Provide 1-on-1 training to Team Leaders and team members, as needed
• Manage Attendance Files and Review Timesheets their teams
• Prepare & Administer Performance Reviews for all team members
• Approve Promotions of Team Members to Team Leader positions
• Participate in Interview Process, as well as Termination Process.
• Provide guidance on conflict resolution among team members with assistance from Human Resources.
• Responsible for production and profitability of team to ensure company achieves its goals and objectives
• Review Training Report to ensure team is trained appropriately in all areas
• Participate in daily operations, as needed
• Maintain complete confidentiality and privacy of departmental matters
• Complete all assignments in a timely manner
• Act as a leader within the company
• All other duties assigned

• Bachelor’s degree or equivalent experience
• Strong Customer Service Focus
• Clear Verbal and Written Communication Skills
• Ability to Work in Fast-Paced Environment and Meet Deadlines
• Self-Motivated: Ability to Work with Minimal Supervision
• Persuasive, Encouraging, Motivating Personality
• Strong Attention to Detail
• Ability to Work both Independently and as part of a Team
• Ability to resolve issues and/or problems as they arise.