Closing Manager (3pm - 11pm)

Location US-PA-Coraopolis
Closing Operations Management
Full Time


The Manager works with the Director of their department and is responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction.  The incumbent is accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole.  On occasion, the Manager may also be called upon to participate in daily operations.


  • Communicate & Enforce policies and procedures to their teams
  • Manage workload issues with team, proposing efficiency initiatives as necessary
  • Participate in System Enhancement Process
  • Review Staffing and OT Requirements with their Director
  • Provide 1-on-1 training to Team Leaders and team members, as needed
  • Manage Attendance Files and Review Timesheets their teams
  • Prepare & Administer Performance Reviews for all team members
  • Approve Promotions of Team Members to Team Leader positions
  • Participate in Interview Process, as well as Termination Process.
  • Provide guidance on conflict resolution among team members with assistance from Human Resources.
  • Responsible for production and profitability of team to ensure company achieves its goals and objectives
  • Review Training Report to ensure team is trained appropriately in all areas
  • Participate in daily operations, as needed
  • Maintain complete confidentiality and privacy of departmental matters
  • Complete all assignments in a timely manner
  • Act as a leader within the company
  • All other duties assigned


  • Bachelor’s degree or equivalent experience
  • Strong Customer Service Focus
  • Clear Verbal and Written Communication Skills
  • Ability to Work in Fast-Paced Environment and Meet Deadlines
  • Self-Motivated: Ability to Work with Minimal Supervision
  • Persuasive, Encouraging, Motivating Personality
  • Strong Attention to Detail
  • Ability to Work both Independently and as part of a Team
  • Ability to resolve issues and/or problems as they arise.


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