Onsite Closing Operations Manager

Location US-TX-Irving
Closing Operations Management
Full Time


The Manager of the Closing Services Department is responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. The incumbent is accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, the Manager may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.


  • Manage team to meet corporate and departmental objectives
  • Communicate new policies and procedures to team
  • Enforce the company’s policies and procedures and identify issues that may require counseling with the Human Resources Department
  • Manage work load issues within teams/clients and propose and implement efficiency initiatives as deemed necessary
  • Participate in the system enhancement signoff process
  • Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.)
  • Provide training to the on-site representatives (unique to client)
  • Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions
  • Administer performance management planning and review process
  • Participate in the interviewing process and play a role in the hiring/firing process
  • Responsible for the profitability of their teams to ensure the company achieves its goals and objectives


  • Bachelor’s degree or three (3) years’ management experience in the title industry
  • Knowledge of real estate closing and title clearance processes
  • Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
  • Previous management experience
  • Knowledge of personal computers and Microsoft software products


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