Onsite Closing Operations Manager

Location US-TX-Irving
ID
2021-1618
Category
Closing Operations Management
Type
Full Time

Overview

The Manager of the Closing Services Department is responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. The incumbent is accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, the Manager may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.

Responsibilities

  • Manage team to meet corporate and departmental objectives
  • Communicate new policies and procedures to team
  • Enforce the company’s policies and procedures and identify issues that may require counseling with the Human Resources Department
  • Manage work load issues within teams/clients and propose and implement efficiency initiatives as deemed necessary
  • Participate in the system enhancement signoff process
  • Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.)
  • Provide training to the on-site representatives (unique to client)
  • Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions
  • Administer performance management planning and review process
  • Participate in the interviewing process and play a role in the hiring/firing process
  • Responsible for the profitability of their teams to ensure the company achieves its goals and objectives

Qualifications

  • Bachelor’s degree or three (3) years’ management experience in the title industry
  • Knowledge of real estate closing and title clearance processes
  • Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
  • Previous management experience
  • Knowledge of personal computers and Microsoft software products

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