Onsite Policy Coordinator

Location US-TX-Irving
Title Policy
Full Time


Position Summary

The Closing Clerical Support works directly with the Closing Team Leader and is responsible for assisting all Closing Coordinators on their team.  Individuals in this role work as a support system for the Closing Operations Department.  


Essential Duties and Responsibilities

  • Upload Documents into System
  • Update Notes and Tracking Fields within System
  • Keep Closing Coordinators Updated Throughout Process
  • Complete Pre-HUD Requests
  • Audit HUD Fee Sheet to Ensure Correct Invoicing
  • Report Recording Fees on HUD
  • Monitor Dashboard for Closing and Fax Back Completion
  • Work with Vendors to Track Shipping for Signed Packages
  • Ensure Vendors Download/Print Necessary Documents
  • Phone Rollover Responsibilities
  • Additional Duties, as assigned



  • High-School Diploma or Equivalent
  • At least 6-Months Administrative/Clerical Experience
  • Strong Customer Service Focus
  • Clear Verbal and Written Communication Skills
  • Ability to Work in Fast-Paced Environment and Meet Deadlines
  • Capability to Work both Independently and as part of a Team
  • Problem-Solving Mindset with Ability to Multitask
  • Familiarity with Computers, including Data Entry and Typing (preferred 35-45 WPM)


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