Client Specialist is responsible for the overall support and implementation of a team possessing a strong client experience skill set with excellent communication for appraisal order fulfillment from order receipt to order delivery. This single point of contact and or team of individuals are responsible for assisting with initiatives, which continually improve and optimize our client partnership with proactive appraisal processes. Account Specialists are assigned to a specific client based on tenure, workflow, and level of appraisal experience. It is the responsibility for this team to have a day-to-day pulse on client perception, client performance as well as a measurable response time to all inbound inquiries and needs during the hours of operation determined by the lender. This individual team will communicate directly with the Account Manager, Client Services Manager, and AVP of Account Management on all matters related to the client.