REO Closing Manager

Location US-PA-Coraopolis
ID
2021-1679
Category
Pre-foreclosure Operations
Type
Full Time

Overview

The Manager of the REO Closing Services Department is responsible for managing one or more closing teams and/or one or more clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. The incumbent is accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, the Manager may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited   to Title Clearance, Pre-Closing, HUD Preparation, and Reject Resolution.

Responsibilities

    • Manage teams to meet corporate and departmental objectives
    • Communicate new policies and procedures to teams
    • Enforce the company’s policies and procedures, and identify issues that may require counseling with the Human Resources Department
    • Participate in the counseling process with Human Resources
    • Manage work load issues within their teams/clients, and propose and implement efficiency initiatives as deemed necessary
    • Participate in the system enhancement signoff process
    • Review staffing requirements and any additional staffing needs (forecast work volumes, )
    • Provide one-on-one training to team members as needed and/or requested
    • Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions for their team members
    • Administer performance management planning and review process for team members
    • Participate in the interviewing, hiring, and firing process
    • Document job performance of team members according to company policies and procedures
    • Responsible for the profitability of teams to ensure the company achieves its goals and objectives
    • Manage each of the teams’ productivity as a whole to ensure client/borrower satisfaction
    • Manage production numbers as defined by client
    • Manage closing timeframes as defined by client
    • Identify oldest and number of rejects and work with team to resolve rejects
    • Review the training to ensure staff is being trained in all areas
    • Address dissatisfied client issues and evaluate ways to avoid such problems going forward
    • Attend conference calls as needed and coordinate items to be addressed with the client
    • Review loss/overage rejects as well as other performance indicators to determine training needs
    • Review client surveys and provide reports/data to the client as needed
    • Assist in the following as needed:
      • Facilitate training sessions
      • Participate in Strategic Planning Initiatives
      • Communicate with the client regarding Mortgage Connect policies and procedures
    • Responsible for developing partnerships with our clients
    • Address post-closing issues
    • Maintain interdepartmental relationships

     

    • Reports, in conjunction with Dashboard/Notifier (the following reports are required):
      • Review Daily:
        • REO Closing Status
        • REO Closing WIP
        • REO Deed Status
        • REO Deed WIP
        • REO Event Follow-up
        • REO Monthly Closing Status
        • REO PreClosing
        • REO Tracker
      • Review Weekly:
        • Closing WIP – exception basis
        • Escrow Holds Report generated from Title Express – as provided
        • Disbursement WIP – exception basis
        • Detailed Reject WIP (Policies/Mortgages) – exception basis (2X week)
        • Daily Orders Log (staffing purposes)
      • Review Bi-Weekly:
        • Disbursed/Not Issued (Policies)
        • Recorded Document Status Report
      • Review Monthly:
        • Title Clearance Turnaround Time (client specific)
        • Reschedule Report
        • Monthly Management Reports – prepare
        • Cancellation Report
      • Closing /Risk Sign-Offs: (the incumbent is authorized to sign-off on the following items)
        • Disbursement with shortage from lender of $750.00 or less, with statement in writing that client will wire funds
        • Disbursement with shortage from borrower of $100.00 or less
        • Disbursement of Non Owner Occupied
        • Approval of reduction to Mortgage Connect fees
      • Act as a leader within the company
      • All other duties assigned

Qualifications

  • Prior experience as a Closing Operations Team Leader or up to 3 years’ experience in the real estate, banking, or vendor management industry
  • High School diploma or equivalent
  • Knowledge of real estate closing and title clearance processes
  • Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
  • Knowledge of personal computers and Microsoft software products

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