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As the Deed Coordinator, you are responsible for preparing or ordering deeds as assigned, contacting county offices to verify recording fees and entering pertinent information into EConnect.
What you will do
- Coordinate Ordering Deeds for assigned files from Attorney partners
- Prepare Deeds for assigned files
- Review Deeds prepared or ordered from Attorney partners for accuracy
- Complete/prepare recording forms required for specific state/county recording
- Calculate recording and transfer tax fees for recording of deeds
- Verify recording and transfer tax fees by calling state/county recording offices
- Meet company production, fee and turn time standards as set forth by department Manager
- Monitor incoming Deed requests
- Handle incoming calls from closing coordinators for deed status
- Establish and maintain relationships with Mortgage Connect deed vendors
- Track and report daily work to Manager/Account Executive
- Cross train in Contract department for overflow assistance
- Attend Mortgage Connect training sessions as assigned
- Maintain proficiency in company’s eConnect system as it applies to the deed process
- Adhere to all company policies and procedures
- All other duties as assigned
What you will bring
- High school diploma or equivalent
- 1 year customer service experience
- Must possess good organizational skills, ability to multi-task and demonstrate good communication skills
- Proficient with MS Office and office equipment
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a hybrid role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
As a Licensed Agent, AR, you will be accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. We are looking for a team member that will continue to uphold our stellar reputation in Louisiana.
Responsibilities
- Prepare/issue AR titles
- Prepare/Issue AR policies
- Identify and resolve underwriting issues
- Ensure compliance with underwriting directives
- Identify and implement process work-flow improvements
- Participate in testing environment as required
- Participate in system enhancement process
- Maintain complete confidentiality and privacy of departmental matters
- Complete all assignments in a timely manner
- Act as a leader within the company
- All other duties assigned
Qualifications
- Bachelor’s degree or equivalent experience
- Current AR Resident Agent License required
- Strong customer service focus
- Clear verbal and written communication skills
- Ability to work in fast-paced environment and meet deadlines
- Self-motivated: ability to work with minimal supervision
- Persuasive, encouraging, motivating personality
- Strong attention to detail
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Cash Application Supervisor
Department: Accounting
Reports to: Controller
FLSA: Non-Exempt
Position Summary
The Cash Application Supervisor is responsible for processing invoices and payments, resolving missed payments, and collections attempts.
Essential Duties and Responsibilities
· Perform cash receipt application
· Prepare, balance and remote deposit daily cash receipts
· Coordinate month-end close efforts for financial statement preparation
· Maintain accurate records and logs
· Discrepancy investigation and resolution
· Manage cash application team
· Perform Duties and Responsibilities in accordance with Established Time Standards
· Additional Duties, as assigned
Qualifications
· Bachelor’s Degree Preferred
· 4 Years’ Experience in Bookkeeping/Accounting/Collections
· Proficient in Microsoft Office, strong Excel skills, Sage500
· Strong Customer Service Focus
· Clear Verbal and Written Communication Skills
· Strong Attention to Detail, Including Data Entry Proficiency
· Ability to Work in Fast-Paced Environment and Meet Deadlines
· Capability to work both Independently and as part of a Team
· Problem-Solving Mindset with Ability to Multitask
· Computer proficiency a must
Language Skills
· Excellent written and verbal communication skills
· Ability to read, analyze and interpret common technical reports, and documentation
· Present information to executive and senior management teams, sales department, internal groups and/or clients
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods of time. occasionally move about the office to access file cabinets, office machinery etc.; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; ascend and descend stairs; communicate and converse with clients and co-workers
· The employee must occasionally lift and/or move up to 25 pounds
· Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time
· The noise level in the work environment is usually
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
We are in the business of home ownership and are looking for a Tax Coordinator who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast-paced environment as you will be responsible for collaborating with multiple agencies.
What you will do
As the Tax Coordinator, you will work directly with the Tax Team Leader and responsible for the coordination of all aspects involved with obtaining and creating accurate tax sheets. Additionally, you will work directly with outside agencies to capture tax certification details, request checks from accounting to pay agencies, research tax/parcel numbers through online websites and work with internal departments to expedite the process to assure SLAs are met and/or communicate delays to the client.
Researching and Reporting
- Complete tax requests as they appear on dashboard
- Pull daily Tax WIP and follow up on outstanding certifications
- Update internal contacts and client contacts on ETA of tax by notes in eConnect order tracking
- Once tax sheet is completed, make viewable to client
- Upload Entitle orders to their website
- Research property tax/parcel information online or by phone
Tracking and Mailing requests
- Monitor and process all incoming emails to taxes@mortgageconnectlp.com and personal inbox
- Print out tax certifications, address envelopes, and notate Order Tracking and status your events
- Scan and fax documents
- Request checks for tax certification, No Lien Letters, and MLC’s
- Once checks are received, mail all requests
- Assign orders
Communication and Collaboration
- Update Tax Manager database with all pertinent information
- Act as a leader within the company
- All other duties assigned
What you will bring
- High school diploma or equivalent
- Typing/Data Entry skills - 35 wpm to 50 wpm with a 95% accuracy rate
- Possess good communication and customer service skills
- Knowledge of Windows software applications
- Knowledge of real estate industry preferred
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is an onsite role based out of our office in Moon Township.
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
We are in the business of home ownership and are looking for a Title Policy Coordinator who will find a career home with us. This non-exempt role is for someone who enjoys working in a fast-paced, team-centered environment as you will be responsible for creating final policies and/or retrieving previously issued policies to be delivered to the lender.
What you will do
As the Title Policy Coordinator, you are responsible for communicating with internal staff to obtain any information needed to be able to issue and/or deliver a clean policy to our clients.
Reviewing documents for accuracy
- Review orders to ensure all requirements are complete
- Policy retrieval
Reporting and Shipping
- Generate title policies for all orders
- Post/scan/ship policies received
- Prepare and reconcile monthly remittance report
- Respond to all policy requests and inquiries
- Request final policies from vendors on workshare files
- Additional duties, as assigned
What you will bring
- High-school diploma or equivalent
- Working knowledge of real estate terminology
- Strong customer service focus
- Clear verbal and written communication skills
- Ability to work in fast-paced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problem-solving mindset with ability to multitask
- Familiarity with computers, including Microsoft and typing (45-60 wpm required)
- Excellent written and verbal communication skills
- Ability to read, analyze and interpret common technical reports, and documentation
- Present information to executive and senior management teams, internal groups and/or clients
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
This is an on-site role in Moon Township Pennsylvania
We are in the business of home ownership and are looking for a Scan/Ship Coordinator who will find a career home with us. This non-exempt role is perfect for someone who enjoys working in a fast-paced environment with strong attention to detail as you will be responsible for sorting incoming/outgoing mail.
What you will do
During this process, you will work directly with the Team Lead to receive and process all incoming express UPS and Fedex for the company and their partners. Additionally, you are responsible for copying and scanning all recordable documents and returning completed post-close documents to client lender or borrower, as needed.
Packaging and Sorting
- Receive and distribute all express and USPS mail on the floor to designated mailstops
- Assist in opening and receiving all closing packages
- Copy and scan all post-closing documents (closing packages, recorded documents, affidavits etc.)
- Ship all post-close documents and maintain details on shipping
Stocking and Inventory
- Receive and stamp all USPS and keep daily log of costs and departments
- Keep paper in mailroom stocked
- Act as a leader within the company
- All other duties assigned
What you will bring
- High school diploma or equivalent
- Prefer mailroom or shipping area experience
- Possess good communication and customer service skills
- Knowledge of windows software applications, including Word and Excel
- Must have flexibility and the ability to multitask
- Ability to lift in excess of 50 lbs
- Ability to stand for a prolonged period of time
- Strong attention to detail
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site role based out of our office located in Moon Township, PA.
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Reports to: MC President/SVP Fulfillment Solutions
Department: Fulfillment Solutions
Status: Exempt, Full Time
OVERVIEW
The VP Fulfillment Solutions is a member of the MCDS leadership team and is responsible for all fulfillment production including printing, mailing, inventory and outsource production. This individual is responsible for daily production as well as supplier relationships, maintenance, training, strategic planning, operational metrics and SLA adherence of print/ship operations. Transparent communication to operational and IT teams as well as senior leadership is critical to a proactive approach to solution and problem resolution. Understanding of all technologies, equipment, procedures, and compliance requirements impacting print/ship are expected in this position. This is an in-office position located in Denver CO.
RESPONSIBILITIES/QUALIFICATIONS
The VP Fulfillment is responsible for and must possess the following qualities:
- 15 years’ experience managing variable print/mail operations leveraging inkjet webs and high-speed inserters.
- Individual must understand variable print technologies, digital print requirements and white paper document factory solutions.
- Maintain a working knowledge of USPS and FedEx requirements as well as oversee SOPs required to meet uninterrupted document delivery. Understand the significance and how to implement file-based inserter processing.
- Anticipate production challenges affecting service deliverables by maintaining a close relationship with all operations, IT and senior leadership.
- Develop and manage a 24/7 multi-shift production staff responsible for job processing, printing, inserting and document mailing.
- Maintain all material inventory, costs, as well as supplier relationships to ensure availability for production, outsourcing and DR.
- Engage with MC teams to develop, manage and maintain DR processes, testing as well as engagement and execution of a DR event.
- Provide strategic input to leverage developing technologies that lower costs, improve capacity and ensure SLA and security requirements.
- Management style requires a hands-on approach leveraging experience, relationships and a get it done attitude to maintain security, SLAs and high customer satisfaction.
- Develop operational knowledge of 4P and internal print management tools to monitor and anticipate volume and production adjustments necessary to meet SLAs.
- Ensure all equipment is maintained at levels required to prevent any SLA impacted downtime.
PREFERRED SKILLS
- Experience in high pressure, high growth and high transaction environments
- Entrepreneurial attitude
- Possess strong organizational communication skills
- Demonstrate a high standard for excellence
- Team player with a positive, professional attitude, can hit the ground running and work independently
- Ability to research, define and analyze business problems.
- Ability to work and communicate effectively with IT and Operations personnel.
- Proficient with Windows, Outlook, Word, Excel, PowerPoint and Visio.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
As an Executive Assistant, you are responsible for administrative tasks as assigned, including initiating correspondence to clients, ordering supplies, acting as liaisons with clients, vendors, and internal management and assisting with travel arrangements. In addition, you will complete filing and answer inbound and outbound (email and fax) communication for assigned department/executives.
Responsibilities
- Prepare/Send Outlook notices for appointments, conference calls and meetings as requested. Update Outlook calendars for executives
- Produce, revise and update documents, including Excel spreadsheets, Word documents, Visio diagrams, and Power Point presentations, as requested
- Prepare monthly expense reports, both for cash reimbursement as well as AMEX charges.
- Secure off site meeting rooms, conference facilities, and catering services as requested.
- Coordinate travel arrangements, including flights, rental cars, and hotels
- Track updates that are submitted by executives on a recurring basis (i.e. Monthly Management Report) as well as special documents
- Serving as a communication liaison for executives
- Receiving and appropriately channel telephone calls for executives
- Prepare for and participating departmental conference calls: preparing agenda, meeting documents, meeting minutes, etc
- Maintain complete confidentiality and privacy of departmental matters
- Complete all assignments in a timely manner
- Complete any additional tasks and assignments as requested
Qualifications
- College degree or Equivalent
- 5+Years Administrative Experience
- Strong Customer Service Focus
- Clear Verbal and Written Communication Skills
- Ability to Work in Fast-Paced Environment and Meet Deadlines
- Capability to Work both Independently and as part of a Team
- Problem-Solving Mindset with Ability to Multitask
- Strong familiarity with Microsoft Office and Typing, min. 50 wpm
- Travel required - 5% of the time for annual conferences
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
We are in the business of home ownership and are looking for a Title Examiner who will find a career home with us. This non-exempt role is for someone who enjoys working independently in a fast-paced environment as you will be responsible for searching for public records and examine titles to determine the legal condition of primarily residential property title.
What you will do
Researching properties and resolving issues
- Perform title examination and examine the chain of title for a wide range of title orders, primarily residential
- Abstracts and analyzes records such as mortgages, liens, judgments, easements, vital statistics, and plat and map books to determine both ownership and legal restrictions and to verify legal description of property and completeness of records
- Resolves most issues such as missing information, incomplete, inaccurate or contradictory information contained in the title documentation
- Prepares initial title commitment documentation based on the application of procedural guidelines
Strong attention to detail
- Prepares and reviews reports for accuracy
- Copy or summarize recorded documents that affect the condition of title to the property
- May provide underwriting interpretation within established guidelines
What you will bring
- High School Diploma or Equivalent
- 5+ years experience of searching and examining experience with refinance and resale transactions, California experience required
- Strong customer service focus
- Proficient typing (55 WPM)
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Responsibilities
- Client facing experience – senior level – must be able to engage, lead and drive client conversation
- Cross functional communication leader across multiple business channels
- Lead enterprise wide initiatives, creating synergies between channels
- Forecast and track key account metrics
- Tall bar reporting – volume trending, service levels, escalations, remediation, revenue
- Onboarding – works with client, internal IT resources, and operational units to fully onboard client
- Completes onboarding questionnaire, workflows, internal setup/configuration, and pricing
- Monitors all service levels to ensure operational units are within client guidelines
- Reporting – creates client specific scorecards and routine reports
- Assist with high severity requests or issue escalations as needed
- Works with Executive Management to address client requests
- Establishes and submits to Executive Management status reports on all applicable clients
- Coordinate all client conference calls, agendas, minutes, and works with operational units to cure action items
- Operate as the lead point of contact for any and all strategic matters specific to our clients
- Build and maintain strong, long-lasting client relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Identify and grow opportunities within existing customers and collaborate with sales teams to ensure growth attainment
- Establishes productive, professional relationships with key personnel in assigned customer accounts.
- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
- Meets assigned targets for all assigned tasks and strategic objectives in assigned accounts
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
- Maintain SalesForce Updates
Qualifications:
- High-school diploma or equivalent
- College degree in related fielsds preferred
- Proficieny using Salesforce, 3-5 years is required
- Superior customer service focus
- Ability to Work in fast-paced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problem-solving mindset with ability to multitask
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
*THIS IS NOT A REMOTE POSITION*
As the Recording Coordinator, you will work directly with the Manager and be responsible for processing and reviewing recordable documents to verify correct state and county recording fees are being collected. You will also prepare checks to be sent with the recordable documents to the correct state and county for recording.
Responsibilities
- Review all documents and recording fees for 100% accuracy
- Knowledge of state and county recording requirements
- Perform duties and responsibilities in a timely manner
- Maintain open communication with team members and team leader
- Communicate with recorder’s and treasurer’s offices for recording fees and requirements
- Maintain accurate records and logs of losses or trending
- Print reports from established databases
- Work in QuickBooks software
- Act as a leader within the company
- All other duties assigned
Qualifications
- 1+ years’ experience in document audit function or similar role
- High school diploma or equivalent
- Possess good communication and customer service skills
- Knowledge of windows software applications
- Knowledge of real estate terminology
- Good mathematical skills
- Good organizational skills
- Strong attention to detail
Salary Range for this non-exempt role is $19.00 to $21.00 per hour.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Adfitech is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources.
This is an on-site role in Moon Township Pennsylvania
We are in the business of home ownership and are looking for a Doc Auditor who will find a career home with us. This non-exempt role is perfect for someone who enjoys working in a fast-paced environment with strong attention to detail as you will be responsible for reviewing documents for complete accuracy.
What you will do
During this process, you will work to verify the correct state and county recording fees are being collected, documents were signed, and the required documents were included from the sender. Additionally, you will prepare checks to be sent with the recordable documents to the correct state and county for recording.
Tracking, Reviewing, and Reporting
- Review all documents and recording fees for 100% accuracy
- Maintain accurate records and logs
- Complete necessary reporting, including QuickBooks software
Communicating and Collaborating
- Communicate with recorders and treasurers
- Provide updates to closing department and management to ensure accuracy in process
- Working knowledge of state and county recording requirements
- Additional duties, as assigned
What you will bring
- High-school diploma or equivalent
- Knowledge of real estate terminology
- Strong customer service focus
- Clear verbal and written communication skills
- Strong attention to detail
- Ability to work in fast-paced environment and meet deadlines
- Capability to work both independently and as part of a team
- Problem-solving mindset with ability to multitask
- Familiarity with computers, including Microsoft office
If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!
What we offer
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site/hybrid role based out of our office located in Moon Township, PA.
Who we are
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com