Reports to: MC President/SVP Fulfillment Solutions
Department: Fulfillment Solutions
Status: Exempt, Full Time
OVERVIEW
The VP Fulfillment Solutions is a member of the MCDS leadership team and is responsible for all fulfillment production including printing, mailing, inventory and outsource production. This individual is responsible for daily production as well as supplier relationships, maintenance, training, strategic planning, operational metrics and SLA adherence of print/ship operations. Transparent communication to operational and IT teams as well as senior leadership is critical to a proactive approach to solution and problem resolution. Understanding of all technologies, equipment, procedures, and compliance requirements impacting print/ship are expected in this position. This is an in-office position located in Denver CO.
RESPONSIBILITIES/QUALIFICATIONS
The VP Fulfillment is responsible for and must possess the following qualities:
- 15 years’ experience managing variable print/mail operations leveraging inkjet webs and high-speed inserters.
- Individual must understand variable print technologies, digital print requirements and white paper document factory solutions.
- Maintain a working knowledge of USPS and FedEx requirements as well as oversee SOPs required to meet uninterrupted document delivery. Understand the significance and how to implement file-based inserter processing.
- Anticipate production challenges affecting service deliverables by maintaining a close relationship with all operations, IT and senior leadership.
- Develop and manage a 24/7 multi-shift production staff responsible for job processing, printing, inserting and document mailing.
- Maintain all material inventory, costs, as well as supplier relationships to ensure availability for production, outsourcing and DR.
- Engage with MC teams to develop, manage and maintain DR processes, testing as well as engagement and execution of a DR event.
- Provide strategic input to leverage developing technologies that lower costs, improve capacity and ensure SLA and security requirements.
- Management style requires a hands-on approach leveraging experience, relationships and a get it done attitude to maintain security, SLAs and high customer satisfaction.
- Develop operational knowledge of 4P and internal print management tools to monitor and anticipate volume and production adjustments necessary to meet SLAs.
- Ensure all equipment is maintained at levels required to prevent any SLA impacted downtime.
PREFERRED SKILLS
- Experience in high pressure, high growth and high transaction environments
- Entrepreneurial attitude
- Possess strong organizational communication skills
- Demonstrate a high standard for excellence
- Team player with a positive, professional attitude, can hit the ground running and work independently
- Ability to research, define and analyze business problems.
- Ability to work and communicate effectively with IT and Operations personnel.
- Proficient with Windows, Outlook, Word, Excel, PowerPoint and Visio.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
