Document Specialist
As the Document Specialist, you will be the primary stakeholder and ultimately accountable for the performance standards of the deed generation team. Maintaining our culture of respect, carry a positive attitude even during the most challenging and/or dynamic situations, and execute Mortgage Connect’s mission to create the Best-in-Class document operation supporting the mortgage servicing industry.
- Acts as the subject matter expert (SME) for preparation of deeds and ancillary documents in applicable states and overall processing of document order pipeline.
- Monitoring the status of incoming and outgoing orders and products.
- Exceptional time-management, hands-on contributor who collaborates well with others to create the best solutions for the company.
- Ensure that all steps of the Deed Operations process are documented completed accurately and within the required SLA (Service Level Agreement) timeframes.
- Review and respond to system messages from partners and clients within established SLA’s.
- Responsible for internal communication including timely responses and issue resolution.
- Adheres to all established policies and procedures set forth by the company to ensure efficient workflow within established standards and industry guidelines.
- Effectively communicates routinely and openly with manager and team members regarding issues, conflicts, and concerns as they arise.
- Diagnoses problems identified through telephone and electronic communications with service providers and addresses or escalates to the appropriate stakeholders as needed.
- Completes UAT (user acceptance testing) for specific workflow enhancements/changes as needed.
- Maintain a positive attitude and professional demeanor when working with clients, vendors, or internal staff.
- Develop and maintain SOPs that are client specific policies and procedures
- Review and signoff on authorized items
- Act as a leader within the company
- Performs other duties as defined and needed.
- 3 years’ relevant experience in document preparation and recording.
- High School diploma or equivalent
- Knowledge of real estate title searching
- Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills
- Knowledge of personal computers and Microsoft software products
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect's remote work policy and business needs.)
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
