As the Director, Closing Operations for Inspire Closing Services. you are responsible for overseeing the productivity and daily operations of their assigned closing department as determined by Vice President of Closing Operations. In this role you will develop and implement strategies and tactics to increase communication between the Closing Department and all other departments. Additionally, you are accountable for complete client satisfaction and staffing and productivity across the entire closing department and for ensuring management staff is performing the functions of their job descriptions and effectively leading their teams.
- Manages teams to meet departmental and corporate objectives as determined by senior management
- Creates, reviews, and implements new processes to improve all Closing Department timeframes and production numbers
- Manages staffing and productivity across the Closing Department to ensure client/borrower satisfaction
- Trains, manages, and monitors on-site reps, as well as their daily/weekly assignments
- Reviews client performance statistics and management reports with Vice President and Executive Management
- Participates in strategy discussions as they relate to internal enhancements and client needs
- Oversees and creates procedures for complete process for new client setup
- Creates and communicates new policies, procedures, and initiatives to increase productivity to the Closing Department direct reports
- Monitors the fulfillment of required staff training
- Reviews and approves candidates for promotions
- Administers performance management planning and review process for teams
- Manages interdepartmental relationships
- Participates in and/or creates Project Teams to address corporate goals and objectives
- Manages the process of developing partnerships with Clients
- Addresses exception trends in any measurable SLAs with responsible departments to identify and implements strategies to improve
- Addresses client issues and evaluates ways to avoid such problems going forward
- Addresses transactional client issues as escalated
- Coordinates with Sales Team to develop on-site meetings with existing and potential Clients
- Attends conference calls and client visits and coordinates items to be addressed by Client
- Monitors and generates monthly scorecards and remediation, when applicable
- Monitors daily Client reporting (Client specific)
- Reviews loss/overage rejects
- Interviews and assists HR with meeting staffing needs
- Manages profitability of the department to ensure the company achieves its goals and objectives
- Manages space allocations across the department
- Act as a leader within the company
- All other duties assigned
- Bachelor's degree or seven (7) years’ experience in the real estate, banking or vendor management industry
- Demonstrated management experience
- Knowledge of real estate closing and title clearance processes
- Must possess good organizational skills, ability to handle multiple tasks simultaneously
- Demonstrated good communication and customer service skills
- Knowledge of personal computers and Microsoft software products
- Competitive payrates based on skills and experience
- Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
- Rest and relaxation: Paid holidays and generous PTO based on tenure
- Community and Philanthropy: Paid volunteer time
- Paid Maternity and Parental Leave
- Contribute to your future: 401K plan and robust continuous learning opportunities
- Work Perks Program: Access to discounts that help save money in your daily life
Is this the ideal location for you?
Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)
Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.
All onboarding employees will be required to complete a pre-employment background check and drug screening.
We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
