Manager, Post Closing Operations

The Manager of Post Closing Operations oversees the final stages of real estate transactions to ensure the proper completion and compliance of all post-closing process.  Responsibilities typically include:

Providing leadership and direction to Post Closing teams, including team leads and staff

Ensure timely and accurate processing, recording and distribution of closing documents, such as mortgages and title policies

Collaborating with internal departments (closing, compliance, disbursement) and external stakeholders (lenders, county offices, etc.) to ensure Post Closing Operations comply with regulatory requirements

Driving process improvements and implementing technology solutions to streamline workflows, enhance productivity and reduce risk

Managing escalations of complex post closing issues, ensuring resolution in a timely manner

Monitoring performance metrics, maintaining quality control and ensuring adherence to company standards and legal regulations

Assisting in managing the department’s budget and resources

Communicate & Enforce policies and procedures to their teams

Manage workload issues with team, proposing efficiency initiatives as necessary

Identify exceptions to process to determine root cause and action plans for change

Participate in System and Process Enhancement Process

Review Staffing Requirements with their director

Oversee/Analyze effectiveness of OT within each respective team

Ensure all client SLA’s are met or exceeded

Proactive involvement with any client complaints for resolution and remediation

Provide 1-on-1 training to the team leads, as Needed 

Manage time off for direct reports

Prepare & Administer Performance Reviews for direct subordinates

Approve Promotions and Salary Increases for Manager positions

Participate in Interview Process, as well as Termination Process with assistance from Human Resources

Responsible for production and profitability of team to ensure company achieves its goals and objectives

Review Training Report to ensure team is trained appropriately in all areas

Prepare monthly/quarterly management reports

Actively participate in capacity planning & management

Foster cross functional team relationships between departments – internal & external

Build and Maintain Morale within the team

Maintain complete confidentiality and privacy of departmental matters

Complete all assignments in a timely manner

Act as a leader within the company

All other duties assigned

Skills and Attributes

Ability to adapt to changes and multi-task in a fast-paced environment

Critical-thinking and ability to prioritize under pressure

Trustworthiness

Dependability

Openness to feedback

Professional communication (both internal and external)