Manager – Delivery & Transformation Enablement

Department: Project Management / Operations

Reports to: Director, Delivery & Transformation Enablement

FLSA: Exempt

Position Summary

The Manager – Delivery & Transformation Enablement (Manager) is accountable for the successful end‑to‑end delivery of cross‑functional initiatives spanning business operations and technology. This role plans, executes, and closes projects with a strong focus on scope discipline, risk management, decision facilitation, and business readiness.

The Manager partners closely with business leaders, operational teams, and technical delivery teams to ensure solutions are not only delivered on time, but are fully operational, adopted, and sustainable in production environments. The role requires flexible attitude towards Mortgage Connect’s technical ecosystem and an understanding of mortgage/title operational workflows.

Essential Duties & Responsibilities

Project Ownership & Delivery

• Take full ownership of initiatives from intake through closure, including planning, execution, operationalize, and formal handoff.
• Define project scope, objectives, success criteria, and measurable outcomes aligned to business goals.
• Develop and maintain detailed project plans, timelines, dependencies, critical paths, and resource requirements.
• Proactively manage changes in scope, schedule, and resources; assess impact and recommend paths forward.

Intake, Demand Shaping & Prioritization

• Partner with business stakeholders during initiative intake to clarify objectives, validate readiness, and challenge incomplete or misaligned requests.
• Help shape initiatives before execution by identifying dependencies, risks, sequencing considerations, and alternative approaches.
• Recommend prioritization and timing based on capacity, operational impact, and strategic value.

Cross‑Functional Coordination & Relationship Management

• Build and maintain strong working relationships with department leaders, operational teams, and line‑level users across the organization.
• Act as the central point of coordination across business, operations, and technology contributors.
• Identify and resolve cross‑team conflicts, ownership gaps, and dependency breakdowns.

Risk, Issue & Decision Management

• Identify risks, issues, and constraints early; develop mitigation and contingency plans.
• Surface execution bottlenecks and systemic delivery risks with clear context and recommended corrective actions.
• Drive timely decisions by framing tradeoffs, impacts, and options for leaders; escalate decision points with recommendations, not just problems.

Business Readiness & Operational Impact

• Ensure business and operational readiness prior to production deployment, including process alignment, training considerations, and downstream impacts.
• Validate operational acceptance criteria and coordinate readiness sign‑off with relevant stakeholders.
• Own post‑implementation stabilization activities and ensure issues are addressed before formal project closure.

Communication & Executive Reporting

• Develop and deliver clear, concise project communications tailored to stakeholders at all levels.
• Provide executive‑level reporting that emphasizes risks, impacts, decisions required, and overall health — not just task status.
• Define and continuously communicate project success criteria throughout the project lifecycle.

Additional Responsibilities

• Continuously improve project management practices, tools, and standards.
• Perform additional duties as assigned.

Qualifications

Education & Experience

• Bachelor’s Degree or equivalent experience.
• Minimum 2 years of experience in the Mortgage or Title Insurance industry.
• Minimum 2 years of hands‑on experience working within Azure‑based or Microsoft‑centric technical environments.

Technical & Professional Skills

• Strong technical aptitude with software applications, infrastructure concepts, and system integrations.
• Ability to learn, understand, and apply new technologies quickly.
• Strong analytical and problem‑solving skills with the ability to manage multiple priorities.

Communication & Leadership

• Exceptional written and verbal communication skills.
• Ability to influence without authority and motivate cross‑functional teams.
• Strong customer‑service mindset and professional judgment.
• Comfortable operating with minimal supervision in fast‑paced, high‑accountability environments.

Language Skills

• Ability to read, analyze, and interpret financial reports, operational metrics, and technical documentation.
• Ability to respond effectively to inquiries from customers, regulators, and business partners.
• Ability to prepare written materials and presentations for senior and executive leadership.

Physical Demands

The physical demands described are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made.

• Occasional standing, walking, sitting, and use of hands and arms.
• Ability to lift and move up to 25 pounds occasionally.
• Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Work Environment

The work environment characteristics described are representative of typical conditions. Reasonable accommodations may be made.

• Exposure to ordinary office and occasional external conditions.
• Moderate noise level.

Mortgage Connect