Careers

Become part of a rapidly growing team dedicated to building creative solutions for the Mortgage Servicing industry. We pride ourselves on providing an exceptional customer experience. We are passionate about our collaborative and cohesive team environment that is focused on a strategy to continuously develop and improve our processes and technology. We develop our teams to be caring and compassionate with a strong sense of urgency in an entrepreneurial environment!  We look forward to you becoming a part of our team and family. 

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Location : Location US-PA-Coraopolis
  The Jr. System Administrator’s primary function is to administer the day-to-day operations of the Windows systems to ensure 99.999% availability. A Jr. System Administrator is also responsible for researching LAN server/maintenance hardware and software products to determine those which best meet the company needs.   ESSENTIAL DUTIES AND RESPONSIBILITIES   · Assists with Administering day-to-day operations of Windows systems and the LAN. · Assists with the development of project plans for the implementation or re-implementation of new LAN technology and systems · Assists with providing integrated team support and maintenance of hardware and software · Researches LAN server/maintenance hardware and software products to determine those which best meet company needs · Assists with product evaluations and new products/technologies · Assists in the monitoring of LAN performance and maintenance of LAN security · Maintains LAN software and hardware inventories · Provides liaison support between the Development team, vendors, and the desktop support team as needed · Communicates upgrades/downtime/LAN issues to the users · Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds when setting up equipment · Establishes and maintains Disaster Recovery/Business Continuity plan and objectives related to system infrastructures · Demonstrates deep and broad product knowledge. · Ability to solve problems across multiple domains. · Accomplishes all of the above in accordance with standard procedures · All other duties as assigned   MINIMUM QUALIFICATIONS   · Undergraduate Degree in Computer Science, Software Engineering, Information Technology, Information Systems, , or equivalent work experience · Knowledge of Linux systems is a plus. · Experience in a Windows environment · Certifications a plus · Azure or AWS Experience is a plus · Effective problem-solving skills · Organizational skills · Detail oriented · Proven analytical skills · Leadership skills · Ability to multitask · Collaborative/enjoys working in teams · Highly productive in a fast paced environment · Ability to handle change and ambiguity · Self starter/motivator   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.    
Category
Information Technology
ID
2022-2493
Location : Location US-CO-Denver
OVERVIEW The Director, Client Support is a member of the Business Support leadership team. This individual is a significant contributor to the success of all service provided to our clients. This role is responsible for the team that maintains a single point of contact for all operational communications, including support requests, reporting, and score carding. Messaging content represents operations as a team and is gathered through data analysis, research, and engagement with all team members. The Client Support team is expected to maintain an ongoing understanding of the production lifecycle in order to optimize print production scheduling across multiple locations, vendors, and shifts. In addition, this team works closely with Operations during disaster recovery drills and incidents to shift print volume to disaster recovery sites in time to meet tight service level agreements tied to regulatory compliance.   RESPONSIBILITIES/QUALIFICATIONS The Director, Client Support is responsible for and must possess the following qualities: - Manage Operation’s relationship with Client Services, Sales, and Business Managers by providing a point of contact for inquires related to status of projects, production, and customer onboarding - Lead a team of customer experience professionals that support mortgage service providers using our suite of enterprise-level PaaS solutions - Oversee the research team responsible for operational data integrity - Maintain a proactive understanding of potential and future volume, projects, customer requests, as well as new customers and sales activities - Anticipate production challenges affecting service deliverables by maintaining a close relationship with all operational heads and production teams - Develop and manage a business support team that works cohesively with operations to help foresee and prevent issues by openly communicating customer expectations as well as customer flexibility to help navigate production challenges - Lead projects that enhance internal understanding of clients and help drive customer experience improvement - Identify, communicate, and monitor service level agreements and client expectations by providing independent observations of operational performance - Collaborate with Operations and IT teams to develop dashboard reporting and monitoring tools that provide transparency and insight into operational performance to dive efficiencies and service level agreement adherence - Partner with department leaders and multifunctional teams to develop, improve, and socialize an exceptional customer experience - Communicate to executives and client advocates any production issues, solution plans, as well as status updates until resolved   PREFERRED SKILLS - High School Diploma required - Experience in high pressure, high growth, and high transaction environments - Possess strong organizational communication skills - Demonstrate a high standard for excellence - Entrepreneurial attitude - Team player with a positive, professional attitude that can hit the ground running and work independently - Ability to research, define, and analyze business problems - Ability to work and communicate effectively with IT and Operations personnel - Proficient with Windows, Outlook, Word, Excel, PowerPoint, and Visio - Familiarity with CRM and Customer Support software solutions such as Sales Force, HubSpot, Freshdesk, and Zendesk   OVERALL OBJECTIVES - Positive feedback from clients and team members - Demonstrated knowledge of the business and industry - Ownership and accountability of projects and tasks - High level of initiative - Achievement of project specific goals - Highest quality results - Relationship building   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Document Generation
ID
2022-2489
Location : Location US-CO-Denver
OVERVIEW The Director, Operations Support is a member of the Business Support leadership team. This individual is a significant contributor to the success of all service provided to our clients. The Operations Support team manages our document generation workflows, automated production systems, and manual solutions implemented to meet the immediate needs of our clients. The Director of the Operations Support team drives process improvement by working closely with our Development and IT teams to automate manual solutions. The ideal candidate is passionate about providing exceptional service, a strategic thinker, and a collaborative leader. This is a hands-on position that requires effective communication, analytical problem solving, and management of production operations in a highly regulated industry.   RESPONSIBILITIES/QUALIFICATIONS The Director, Operations Support is responsible for and must possess the following qualities: - Drives business process improvements and operational excellence initiatives across all aspects of operations - Leverages team capabilities and promotes ownership and accountability - Oversees, mentors, and assigns production work to a high-performing team of business system analysts - Inspires and achieves a high level of output and produces the best possible work for clients from a regulatory compliance perspective - Builds collaborative relationships with key leaders to cross-functionally solve challenges and elevate results - Monitors and communicates production performance to senior members of the workflow and template configuration team - Develops necessary production processes and systems to meet client needs - Drives automation of manual solutions by partnering with Development and IT teams - Provides support to other teams within MCDS to ensure efficiency, completeness, and accuracy of process - Maintains a proactive understanding of potential and future volume, projects, customer requests, as well as new customers and sales activities - Partners with IT and Operations teams to define the systems roadmap for scalable document generation and print production - Anticipates production challenges affecting service deliverables by maintaining a close relationship with all operational heads and production teams - Identifies, communicates, and monitors service level agreements and client expectations by providing independent observations of operational performance   REQUIRED QUALIFICATIONS: - High School Diploma required - Minimum of 5 years of experience in maintaining and troubleshooting automated workflows PREFERRED SKILLS: - Experience in high pressure, high growth, and high transaction environments - Advanced knowledge of Microsoft Excel and Office - SQL Database and query composition a plus - Ability to complete projects timely and accurately - Must be detail-oriented with strong organizational and analytical skills - Ability to work well with others in a fast-paced, dynamic environment - Entrepreneurial attitude - Possess strong organizational communication skills - Team player with a positive, professional attitude that can hit the ground running - Ability to research, define, and analyze business problems - Ability to work and communicate effectively with IT and Operations personnel - Proficient with Windows, Outlook, Word, Excel, PowerPoint, and Visio OVERALL OBJECTIVES - Positive feedback from clients and team members - Demonstrated knowledge of the business and industry - Ownership and accountability of projects and tasks - High level of initiative - Achievement of project specific goals - Highest quality results - Relationship building All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Document Generation
ID
2022-2488
Location : Location US-CO-Denver
Overview:   Mortgage Connect, LP is looking for a remote Business Systems Specialist I out of our Colorado location. As a Business Systems Specialist I at Mortgage Connect, you are responsible for assisting and supporting the automated and manual systems that operational teams utilize at Mortgage Connect Document Solutions Automated Document Factory (ADF). In addition to, you will be working on a growing, cross-functional team that is responsible for keeping the backend operational systems running effectively and triaging issues until they can be solved by configuration or development teams.   Responsibilities: - Ensure the continued operation and enhancement of the MCDS business systems. - Provides critical production support. - Generates ad-hoc reports and research requests via SQL queries on ADF database. - Performs root causes analysis and logs production issues. - Gains and maintains a comprehensive understanding of how the various systems work together to create the complete mailing solution for the end user. - Willingness and aptitude to learn to write complex VBA macros and SQL queries - Creative and innovative problem solver - Excellent attention to detail Qualifications: - Basic SQL knowledge. A must. - Advanced Microsoft Excel skills. - Ability to learn new systems quickly. - Proven ability to troubleshoot issues within applications. - Must be a highly motivated self-starter. Salary: $26.00-$29.00/ hourly   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Category
Document Generation
ID
2022-2485
Location : Location US-PA-Coraopolis
JOB SUMMARY   The Network Engineer’s primary function is to ensure the availability of the local and wide area data communications infrastructure. The Network Engineer will also address network outages, and escalated end user issues, recommend enhancements to the existing network infrastructure and ensure that the required documentation is complete and up-to-date, including technical standards.   ESSENTIAL DUTIES AND RESPONSIBILITIES   · Assists in the planning and evaluation of existing LAN/WAN infrastructure components · Maintains the LAN/WAN infrastructure on a day-to-day basis · Monitors the infrastructure to identify/resolve issues · Addresses end-user issues · Coordinates with vendors to identify, evaluate, and recommend network hardware and software to maintain and/or increase service levels · Performs equipment installation and configuration as required · Maintains and updates network documentation · Assists with periodic analysis and reporting to track and communicate network infrastructure performance · Coordinates, control and maintenance of network devices within the enterprise to ensure compatibility and integration with the enterprise strategies · Assists with the design, implementation, and monitoring of a flexible LAN/WAN communications infrastructure to support Mortgage Connect’s existing offices as well as the ongoing expansion of the organization · Provides internal analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Implements and maintains LAN/WAN monitoring tools to ensure optimal system utilization and performance · Assists with optimizing the LAN/WAN infrastructure through the ongoing review and assessment of user requirements and existing LAN/WAN infrastructure · Assists in the implementation and monitoring of LAN/WAN security architecture · Establishes and maintains Disaster Recovery/Business Continuity plan and objectives related to LAN/WAN infrastructures · Assures all wiring closets are maintained and documented · Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds when setting up equipment. · 24x7 availability and uptime of systems · All other duties as assigned     MINIMUM QUALIFICATIONS   · Undergraduate Degree in Computer Science, Software Engineering, Information Technology, Information Systems, , or equivalent work experience · 3-4 years’ experience in a networking environment · Experience with Fortigate firewalls required · Network and Microsoft Certifications are is a plus · Experience with Cisco preferred · Experience with Fortinet switches is a plus · System integration and Radius experience is a plus · Knowledge of Windows and Linux environments · Effective problem-solving skills · Organizational skills · Proven analytical skills · Detail oriented · Collaborative/enjoys working in teams · Highly productive in a fast paced environment · Self starter/motivator · Ability to multitask   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Information Technology
ID
2022-2477
Location : Location US-PA-Coraopolis
Position Summary Mortgage Connect is looking for a remote Executive Assistant. The Executive Assistant is responsible for administrative tasks as assigned, including initiating correspondence to clients, coordinating calendar events, acting as liaison with clients and internal management, assisting with travel arrangements, and event coordination.   Essential Duties and Responsibilities - Manage complex office administrative work requiring the use of independent judgment and discretion. - Prepare/Send Outlook notices for appointments, conference calls and meetings as requested. Update Outlook calendars for executive - Produce, revise and update documents, including Excel spreadsheets, Word documents, Visio diagrams, and Power Point presentations, as requested - Coordinate travel arrangements, including flights, rental cars, and hotels - Secure off site meeting rooms, conference facilities, and catering services as requested. - Troubleshoot technical difficulties with existing office equipment, including computers and phones, with the appropriate Mortgage Connect personnel (Help Desk, Administrative, HR, etc.) - Track updates that are submitted by executives on a recurring basis as well as special documents - Serving as a communication liaison for executives - Receive and appropriately channel telephone calls for executives - Prepare for and participate in departmental conference calls: preparing agenda, meeting documents, meeting minutes, etc. - Prepare and submit presentations, items for mailing and overnight packages as requested - Maintain complete confidentiality and privacy of departmental matters - Complete all assignments in a timely manner - Complete any additional tasks and assignments as requested - Prepare monthly expense reports, both for cash reimbursement as well as AMEX charges. Qualifications · High-School Diploma or Equivalent, College Degree Preferred · 3-5 Years Executive Assistant experience required · Ability to Work in Fast-Paced Environment and Meet Deadlines · Strong Customer Service Focus · Clear Verbal and Written Communication Skills · Capability to Work both Independently and as part of a Team · Problem-Solving Mindset with Ability to Multitask · Familiarity with Computers, including Microsoft Office and Typing, min. 50 wpm · Office hours, 9:00am to 5:30pm, Monday through Friday, nights and weekends often required.   Language Skills · Excellent written and verbal communication skills · Ability to read, analyze and interpret common technical reports, and documentation · Present information to executive and senior management teams, sales department, internal groups and/or clients   Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions   · While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods of time; occasionally move about the office to access file cabinets, office machinery etc.; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; ascend and descend stairs; communicate and converse with clients and co-workers · The employee must occasionally lift and/or move up to 25 pounds · Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus   Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   · While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time · The noise level in the work environment is usually moderate   Salary: $70,000 -$90,000/ annually   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Sales
ID
2022-2436
Location : Location US-CA-
Overview   Title Connect is an industry leading title and escrow company, is currently recruiting for Sales Executives throughout California for our growing operations! Title Connect is part of one the largest and most successful title agencies in the Country, and is licensed in 39 states and all counties in California with more states being added this year.    If you have the drive to succeed in a sales role, we have the opportunity for you!  If you possess an entrepreneurial spirit, are aggressive and self-driven, come join our growing team and represent the fastest growing full service Title and Escrow Company in the Country. We are looking for pure sales people seeking a long-term career opportunity. We are significantly different than our competition, so if you desire to work hard to establish what the future looks like in an industry, then this position is for you!   Do you possess the following? - Excellent verbal and written communication skills - Driven to succeed, be part of a team and motivated to excel in tough markets - Outgoing personality with excellent interpersonal skills - Solid understanding of the real estate industry - Self-motivated, accountable and works well with minimal supervision - Commitment and Strong Work Ethic - Outstanding prospecting skills with the ability to close the sale The ideal candidate will be hard working, detail oriented, organized, self-motivated and competitive. Account Executives in our industry must be able to develop business relationships with real estate agents, mortgage lenders, builders and developers.   Responsibilities - Generate and develop new relationships to grow your client portfolio - Maintain existing relationships and accounts - Build relationships through sales calls and regular office visits - Personal transportation and proof of insurance required, as this sales position involves daily local travel within your territory - Solution selling experience strongly preferred Qualifications - Minimum of 3 years of proven sales success in the title, escrow or real estate related industries. - Current book of business/contacts required - Outstanding written and verbal communication, driven & self-motivated is a must. All onboarding employees will be required to complete a pre-employment background check and drug screening. .   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Sales
ID
2022-2250
Location : Location US-CA-
Title Connect is an industry leading title and escrow company. We are currently recruiting for Escrow Officers throughout California for our growing California operations!  Title Connect is part of one the largest and most successful title agencies in the Country, and is licensed in 39 states and all counties in California with more states being added this year.    Primary job duties and responsibilities include, but are not limited to the following: - Ability to manage the complete real estate closing process, including compliance with real estate contracts, lender instructions, title requirements, company requirements and other written instructions - Thorough understanding the escrow process to determine what steps need to be taken to transfer the title of property pursuant to the conditions called for in the real estate contract and lender instructions - Resolve title defects, coordinate satisfaction/release of existing liens and encumbrances against property or sellers - Knowledgeable in the preparation and use of all transaction documents pertaining to refinance and sale transactions - Prepare all closing documents necessary to ensure title insurance is issued at closing by assembling documents, reviewing documents with parties, explaining provisions and procedures, answering questions, reviewing completed documents for accuracy and obtaining signatures - Conduct closing with customer, realtor, and loan officer and complete closing by recording and filing documents and preparing and distributing final closing statements and title policies - Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are collected, and acknowledgements and legal descriptions are correct - Correct all taxes due, HOA dues, and any delinquencies and/or principal and interest - Prepare HUD statements in accordance with lender instructions and applicable law - Balance and disburse escrow file in accordance with Company procedures and ensure all payoffs have been collected, mailed, delivered or wired according to instructions - Work with management and sales team to develop new business - Proactive focus, addressing inquiries from internal and external parties professionally and timely, rectifying issues immediately Qualifications - Minimum of three (3) years of experience as an Escrow Officer - Experience supervising and training escrow assistants - College degree preferred - Strong organizational skills and attention to detail, as well as written and verbal communication skills - Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities - Excellent customer service skills with the ability and develop new business - Current book of business required - National experience is a plus All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Title Operations
ID
2022-2249
Location : Location US-UT-Salt Lake City
Become part of a rapidly growing team, dedicated to building creative solutions for the Mortgage Servicing industry. We pride ourselves in ensuring our team performance meets or exceeds company standards while maintaining client satisfaction. As a Liscensed Agent, you will manage workload issues across teams and/or clients and track their productivity as a whole. We are looking for a team member that will continue to uphold our stellar reputation in Utah.   Responsibilities - Prepare/Issue UT titles  - Prepare/Issue UT policies - Identify and resolve underwriting issues - Ensure compliance with underwriting directives - Identify and implement process workflow improvements - Participate in testing environment as required - Participate in system enhancement process - Provide 1-on-1 training for team members, as needed - Maintain complete confidentiality and privacy of departmental matters - Complete all assignments in a timely manner - Act as a leader within the company - All other duties assigned Qualifications - Must be UT resident entity or individual  - Must have UT license for at least 3 of the last 5 years with a title examination line of authority and/or an escrow line of authority  - An individual so licensed may act as the "qualified licensee" for no more than 2 agency title insurance producers - Please note: an attorney with real estate experience can be exempted from the 3 year license requirement  - Bachelor’s degree or equivalent experience - Strong customer service focus - Clear verbal and written communication skills - Ability to work in a fast-paced environment and meet deadlines - Self-motivated and can work with minimal supervision - Persuasive, encouraging, motivating personality - Strong attention to detail - Capability to work both independently and as part of a team - A problem-solving mindset All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Category
Title Examination
ID
2021-1685