Careers

Become part of a rapidly growing team dedicated to building creative solutions for the Mortgage Servicing industry. We pride ourselves on providing an exceptional customer experience. We are passionate about our collaborative and cohesive team environment that is focused on a strategy to continuously develop and improve our processes and technology. We develop our teams to be caring and compassionate with a strong sense of urgency in an entrepreneurial environment!  We look forward to you becoming a part of our team and family. 

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Location : Location US-PA-Coraopolis
We are in the business of home ownership and are looking for a Scan/Ship Coordinator who will find a career home with us. This non-exempt role is perfect for someone who enjoys working in a fast-paced environment with strong attention to detail as you will be responsible for sorting incoming/outgoing mail.     What you will do  During this process, you will work directly with the Team Lead to receive and process all incoming express UPS and Fedex for the company and their partners. Additionally, you are responsible for copying and scanning all recordable documents and returning completed post-close documents to client lender or borrower, as needed.   Packaging and Sorting - Receive and distribute all express and USPS mail on the floor to designated mailstops - Assist in opening and receiving all closing packages - Copy and scan all post-closing documents (closing packages, recorded documents, affidavits etc.) - Ship all post-close documents and maintain details on shipping Stocking and Inventory - Receive and stamp all USPS and keep daily log of costs and departments - Keep paper in mailroom stocked - Act as a leader within the company - All other duties assigned   What you will bring  - High school diploma or equivalent - Prefer mailroom or shipping area experience - Possess good communication and customer service skills - Knowledge of windows software applications, including Word and Excel - Must have flexibility and the ability to multitask - Ability to lift in excess of 50 lbs - Ability to stand for a prolonged period of time - Strong attention to detail   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer - Competitive pay rates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site role based out of our office located in Moon Township, PA.   Who we are Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Loan Modification Operations
ID
2024-2936
Location : Location US-PA-Coraopolis
As a Receptionist with Mortgage Connect, you will play a crucial part by welcoming visitors and greeting them, in person or on the telephone, In this non-exempt role, you will work closely with employees and visitors and provide the highest level of customer service. Essential Duties and Responsibilities - Answer and direct all phone calls - Greet all office guests - Manage, clean and organize the front desk - Maintain security by following procedures and issue visitor badges - Collect and sort all mail and packages - Provide administrative support to all team members as necessary - Answer guests' and employees' questions - Schedule meetings, client visits and company events - Assist in managing facilities issues - Provide occasional tours of the office - All additional duties as assigned Qualifications - High school diploma or equivalent - Professional demeanor - Two years of relevant work experience - Familiarity with basic office software - Ability to operate scanners, copiers and printers   Language Skills - Excellent written and verbal communication skills - Ability to read, analyze and interpret common technical reports, and documentation - Present information to executive and senior management teams, sales department, internal groups and/or clients Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods of time; occasionally move about the office to access file cabinets, office machinery etc.; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; ascend and descend stairs; communicate and converse with clients and co-workers - The employee must occasionally lift and/or move up to 25 pounds - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time The noise level in the work environment is usually moderate   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Clerical Support
ID
2024-2934
Location : Location US-PA-Coraopolis
This position will monitor the information security systems, address alerts and incidents, assist on projects, drive change, and administer technical systems designed to maintain the confidentiality, integrity, and availability of all organizational systems and assets.   What you will do    - Assist with administering security solutions such as vulnerability management, endpoint security, secure mail gateway, SIEM, employee awareness training, and other security platforms. - Detect, report, assess, and respond to information security incidents. - Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors. - Develop and maintain both internal and client-facing documentation and procedures for reviewing and enforcing end-to-end client security and compliance. - Assist with performing vulnerability scanning, tracking, and facilitate the remediation of vulnerability management findings. - Assist with supporting the development of a cyber-security metrics program. - Perform daily log and event analysis of cyber events; follow processes for remediation. - Assist with monitoring and responding to infrastructure availability incidents related to security technologies. - Provide timely, detailed, and complete reports on security events and incidents to leadership. - Assist with project initiatives to accomplish our security roadmap and increase security posture. - Assist in ensuring technical deployments meet security policy, baselines, and standards. - Assist with providing support and guidance for security initiatives and questions. - Provide some after-business hours support in response to security alerts and investigations. - Any other duties as assigned.   What you will bring   - BA / BS in Information Systems, Computer Science, or equivalent experience - Experience with Endpoint Detection & Response (EDR) tools. - Understanding of networking concepts, firewall traffic and IDS/IPS. - Familiarity with Email threat protection tools and concepts. - Understanding of tools and processes used in security monitoring and incident response. - Strong organizational skills with the ability to prioritize work effectively. - Team player with the ability to respectfully interact with colleagues and stakeholders across the company. - Innovative problem solving, research, and analytical skills. - Excellent written and verbal communication skills - 2+ years of experience   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a hybrid/remote role based out of our office in Moon Twp, PA. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Information Technology
ID
2024-2933
Location : Location US-PA-Coraopolis
The Vendor Management Coordinator is responsible for maintaining an active database of professional signing agents.  In this role you will communicate with independent signing agents to facilitate training, fee negotiations and overall maintenance of their vendor profiles.   What you will do    - Locate, qualify, negotiate rates and recruit vendors in response to our client needs - Identify paperwork required by vendors; assists vendors with completing require - Contact vendors to administer counsels for errors made during the closing process - Contact vendors to obtain and maintain all compliance requirements - Research invoices to ensure proper payment is made - Attend meetings, as assigned, for the purpose of conveying and/or gathering information required to perform job functions - Work closely with the Title, Closing, Scheduling and Recording teams to evaluate daily recruitment needs - Cultivate strong culture of partnership and resolution with our vendor network - Additional Duties, as assigned What you will bring    - High-School Diploma or Equivalent - Must possess good judgment, a friendly, outgoing, positive and professional demeanor - Ability to research items and problem solve with strong attention to detail - Proficient with Outlook, Word, Excel (Microsoft Office) Internet Explorer - Individual must be highly organized, with the desire and the ability to take the initiative and multitask on a fast paced service oriented environment that is focused on growth.   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com .
Category
Vendor Management
ID
2024-2931
Location : Location US-PA-Coraopolis
  The Client Services Manager (“CSM”) will act as a point of contact for their clients. Building long-lasting, mutually beneficial relationships with contacts, always striving to find the products which best fit the individual needs of the client. CSM will also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends. This includes but is not limited to, client disputes, pipeline management, industry-related inquiries and the maintaining of client relationships overall.   This position requires exceptional communication, computer, and problem-solving skills. The CSM must be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients. It is essential for this person to have strong industry experience, including critical knowledge of the secondary mortgage and default industry. The CSM is also responsible for building and growing relationships with the Company’s clients through the day-to-day interactions, whether it be by email correspondence or by phone.   Responsibilities: · Communicating with clients to understand their needs and explain product value. · Building relationships with clients based on trust and respect. · Collaborating with internal departments to facilitate client need fulfillment. · Collecting and analyzing data to learn more about consumer behavior. · Keeping accurate records pertaining to inventory and account notes. · Maintaining updated knowledge of company products and services. · Resolving complaints and preventing additional issues by improving processes. · Identifying industry trends. · Acting as a client advocate with a focus on improving the client’s experience.   Language Skills - Excellent written and verbal communication skills - Ability to read, analyze and interpret common technical reports, and documentation - Present information to executive and senior management teams, sales department, internal groups and/or clients Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods of time; occasionally move about the office to access file cabinets, office machinery etc.; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; ascend and descend stairs; communicate and converse with clients and co-workers - The employee must occasionally lift and/or move up to 25 pounds - Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time The noise level in the work environment is usually moderate   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Capital Markets
ID
2024-2928
Location : Location US-PA-Coraopolis
The Director, Account Management- Lien Release and Assignment is responsible for onboarding new clients and overseeing service levels and commitments to current clients. The role is focused on delivering exceptional customer service by presenting key metrics to our clients, leading conference calls and meetings, and working with internal stakeholders. Candidate must have strong experience in lien release and assignment.     What you will do      - Client facing experience – senior level – must be able to engage, lead and drive client conversation - Cross functional communication leader across multiple business channels - Lead enterprise wide initiatives, creating synergies between channels - Forecast and track key account metrics - Tall bar reporting – volume trending, service levels, escalations, remediation, revenue - Onboarding – works with client, internal IT resources, and operational units to fully onboard client - Completes onboarding questionnaire, workflows, internal setup/configuration, and pricing - Monitors all service levels to ensure operational units are within client guidelines - Reporting – creates client specific scorecards and routine reports - Assist with high severity requests or issue escalations as needed - Works with Executive Management to address client requests - Establishes and submits to Executive Management status reports on all applicable clients - Coordinate all client conference calls, agendas, minutes, and works with operational units to cure action items - Operate as the lead point of contact for any and all strategic matters specific to our clients - Build and maintain strong, long-lasting client relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within existing customers and collaborate with sales teams to ensure growth attainment - Establishes productive, professional relationships with key personnel in assigned customer accounts. - Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. - Meets assigned targets for all assigned tasks and strategic objectives in assigned accounts - Proactively assesses, clarifies, and validates customer needs on an ongoing basis - Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel - Maintain SalesForce Updates   What you will bring      - Bachelor's Degree - Proven track record and experience as an account manager - Excellent client facing and internal communication skills - Excellent written and verbal communication skills - Must be able to eloquently present to executives, internal and external - Solid organizational skills including attention to detail and multi-tasking skills - Strong working knowledge of Microsoft Office   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Sales
ID
2024-2927
Location : Location US-CO-Denver
Reports to:         MC President/SVP Fulfillment Solutions Department:      Fulfillment Solutions Status:                Exempt, Full Time   OVERVIEW The VP Fulfillment Solutions is a member of the MCDS leadership team and is responsible for all fulfillment production including printing, mailing, inventory and outsource production. This individual is responsible for daily production as well as supplier relationships, maintenance, training, strategic planning, operational metrics and SLA adherence of print/ship operations. Transparent communication to operational and IT teams as well as senior leadership is critical to a proactive approach to solution and problem resolution. Understanding of all technologies, equipment, procedures, and compliance requirements impacting print/ship are expected in this position. This is an in-office position located in Denver CO.   RESPONSIBILITIES/QUALIFICATIONS The VP Fulfillment is responsible for and must possess the following qualities: - 15 years’ experience managing variable print/mail operations leveraging inkjet webs and high-speed inserters. - Individual must understand variable print technologies, digital print requirements and white paper document factory solutions. - Maintain a working knowledge of USPS and FedEx requirements as well as oversee SOPs required to meet uninterrupted document delivery. Understand the significance and how to implement file-based inserter processing. - Anticipate production challenges affecting service deliverables by maintaining a close relationship with all operations, IT and senior leadership. - Develop and manage a 24/7 multi-shift production staff responsible for job processing, printing, inserting and document mailing. - Maintain all material inventory, costs, as well as supplier relationships to ensure availability for production, outsourcing and DR. - Engage with MC teams to develop, manage and maintain DR processes, testing as well as engagement and execution of a DR event. - Provide strategic input to leverage developing technologies that lower costs, improve capacity and ensure SLA and security requirements. - Management style requires a hands-on approach leveraging experience, relationships and a get it done attitude to maintain security, SLAs and high customer satisfaction. - Develop operational knowledge of 4P and internal print management tools to monitor and anticipate volume and production adjustments necessary to meet SLAs. - Ensure all equipment is maintained at levels required to prevent any SLA impacted downtime.   PREFERRED SKILLS - Experience in high pressure, high growth and high transaction environments - Entrepreneurial attitude - Possess strong organizational communication skills - Demonstrate a high standard for excellence - Team player with a positive, professional attitude, can hit the ground running and work independently - Ability to research, define and analyze business problems. - Ability to work and communicate effectively with IT and Operations personnel. - Proficient with Windows, Outlook, Word, Excel, PowerPoint and Visio.   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com      
Category
Print Services
ID
2024-2926
Location : Location US-CO-Denver
                                                                                                                                                                                                            The Director, Regulatory Counsel will oversee the development and maintenance of a library of compliant borrower communication related to mortgage servicing, including pre-foreclosure, loss mitigation, loan modification, lien releases, assignments, and other required notices.   What you will do   - Provide oversight and strategy to effectively maintain library of borrower and other required communication related to mortgage servicing, including pre-foreclosure, loss mitigation, loan modification, lien releases, assignments, and other required notices. - Interpret regulatory and legislative requirements related to mortgage servicing - Understand notarial and recordation requirements for relevant documents. - Ensure change management processes are followed so notices are updated timely. - Produce and deliver client communications, including articles and webinars, regarding changes in regulatory requirements. - Provide advice, guidance, and insight to Senior Management and staff personnel on emerging compliance issues and consults the company in establishment of controls to mitigate risk. - Ensure policies and procedures are followed and reviewed and updated, as appropriate, at least annually. - Perform other projects and special assignments.   What you will bring    - Juris Doctorate required - Admission to at least one state bar - 3-5 years of legal, regulatory, and compliance legal experience - Strong attention to detail and time management - Self-starter with exceptional problem solving and analytical ability - Ability to collaborate and build relationships - Experience using Lexis and other legal publications - Proficient in MS Office   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a remote role, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com  
Category
Legal & Compliance
ID
2024-2924
Location : Location US-PA-Coraopolis
Connecting is at the heart of all we do and the reason we are able to help so many people achieve or maintain their dream of owning a home. As a Manager of Talent Acquisition, you will be at the forefront of meaningful change by ensuring we are connecting the right candidates with the best positions to help continue this mission. In order to do so, you will exercise discretion to manage the Talent Acquisition function of a transforming company by expanding on current systems, tools, and practices in order to effectively brand the company, attract the right talent for each position, and provide an excellent candidate experience. Experience you will gain ·Relationship Management Being a successful connector starts with relationships. You will need to become a trusted partner by developing them with internal stakeholders, hiring managers, and external agencies/vendors. · Matchmaking/Recruiting Match qualified candidates with open positions through strategic sourcing methods. Make recommendations for best fit based on pre-screening interviews, resume reviews, and candidate’s competencies. You will also represent the company at career fairs, develop strategies to increase Mortgage Connect brand awareness, and serve as a champion of the company’s Diversity, Equity, Inclusion & Belonging program. · Compliance Ensure job descriptions are up-to-date, standard, and compliant with current laws. Stay current and ensure compliance with applicable recruiting and hiring laws. Oversee compliance with internal processes and procedures. · Continuous Improvement We’re talking serious innovation. Identify areas for improving candidate and hiring manager experience and propose actions for change, partly through feedback from candidates and hiring managers. Recommend ways to improve brand reputation for external recruiting and collaborate with HR team members on strategic changes. · Leadership and Performance Management You will lead the Talent Acquisition team which means acting as a go-to mentor for questions, providing development plans and opportunities for team members to grow, and managing workflow for the team. · Analytics and Reporting We tell stories with words and data. We will look to you for information on hiring trends/needs, forecasts, time-to-fill metrics, hiring costs and agency fees, open requisitions, and recruiter efficiency. · Additional duties and special projects, as assigned. About you · You are a go-getter who likes to work in a fast-paced environment · You love details, solving problems, collaboration, and supporting others · You are self-motivated, practice active listening skills and can multi-task with minimal supervision · You are adaptable to change, possess a positive attitude, communicate effectively, and can remain calm under pressure   Skills & Requirements · Education: Bachelor’s degree in a Human Resources field of study, or relevant experience · Experience: Minimum of 4 years in talent acquisition, ideally in a high-growth environment · Language: Excellent written and verbal communication skills in order to communicate with all levels of the organization; Ability to read, analyze and interpret reports and documentation · Work Schedule: 40-hour work week with potential overtime based upon business needs · Technology: Proficiency with Microsoft Office (Word, Outlook, Excel), applicant tracking systems (iCIMS preferred), sourcing sites, social media platforms, email and browser navigation, the ability to learn new programs and processes     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com  
Category
Human Resources
ID
2024-2918
Location : Location US-PA-Coraopolis
  Job Title:                                          Project Manager, Corporate Strategy Department:                                     Sales Reports to:                                       Senior Vice President, Corporate Strategy Summary of Position The Project Manager is responsible for leading and completing projects by a set deadline to uphold business initiatives. This role is focused on planning, scheduling, and tracking a project plan through it’s completion. The project plan will thoroughly explain how the project will be executed and includes a budget, timeline, schedule, roles and responsibilities among other things. The project manager is responsible for the direction, coordination, implementation, executive, control and completion of the project while remaining aligned with the strategy, commitments and goals of the organization.   Responsibilities - Coordinate internal resources for the flawless execution of projects - Ensure that all projects are delivered on-time, within scope and within budget - Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility - Ensure resource availability and allocation - Develop a detailed project plan to track progress - Use appropriate verification techniques to manage changes in project scope, schedule and costs - Measure project performance using appropriate systems, tools and techniques - Report and escalate to management as needed - Manage the relationship with the client and all stakeholders - Create and maintain comprehensive project documentation - Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines - Delegating tasks on the project to employees best positioned to complete them - Making effective decisions when presented with multiple options for how to progress with the project - Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy - Communicating with the executive team to keep the project aligned with their goals - Performing quality control on the project throughout development to maintain the standards expected - Adjusting schedules and targets on the project as needs or financing for the project change - Client facing experience – senior level – must be able to engage, lead and drive client conversation   Requirements - Proven track record and experience as a project administrator - Excellent client facing and internal communication skills - Excellent written and verbal communication skills - Must be able to eloquently present project plans and updates to executives - Solid organizational skills including attention to detail and multi-tasking skills - Strong working knowledge of Microsoft Office - Project management certification is a bonus but not required
Category
Sales
ID
2024-2914
Location : Location US-PA-Coraopolis
We are in the business of home ownership and are looking for a Doc Auditor who will find a career home with us. This non-exempt role is perfect for someone who enjoys working in a fast-paced environment with strong attention to detail as you will be responsible for reviewing documents for complete accuracy.   What you will do      During this process, you will work to verify the correct state and county recording fees are being collected, documents were signed, and the required documents were included from the sender.  Additionally, you will prepare checks to be sent with the recordable documents to the correct state and county for recording.   Tracking, Reviewing, and Reporting - Review all documents and recording fees for 100% accuracy - Maintain accurate records and logs - Complete necessary reporting, including QuickBooks software Communicating and Collaborating - Communicate with recorders and treasurers - Provide updates to closing department and management to ensure accuracy in process - Working knowledge of state and county recording requirements - Additional duties, as assigned   What you will bring     - High-school diploma or equivalent - Knowledge of real estate terminology - Strong customer service focus - Clear verbal and written communication skills - Strong attention to detail - Ability to work in fast-paced environment and meet deadlines - Capability to work both independently and as part of a team - Problem-solving mindset with ability to multitask - Familiarity with computers, including Microsoft office If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!       What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site/hybrid role based out of our office located in Moon Township, PA.   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Post Close
ID
2024-2911
Location : Location US-PA-Coraopolis
We are in the business of home ownership and are looking for a Scan/Ship Coordinator who will find a career home with us. This non-exempt role is perfect for someone who enjoys working in a fast-paced environment with strong attention to detail as you will be responsible for sorting incoming/outgoing mail.   What you will do      During this process, you will work directly with the Team Lead to receive and process all incoming express UPS and Fedex for the company and their partners. Additionally, you are responsible for copying and scanning all recordable documents and returning completed post-close documents to client lender or borrower, as needed.   Packaging and Sorting - Receive and distribute all express and USPS mail on the floor to designated mailstops - Assist in opening and receiving all closing packages - Copy and scan all post-closing documents (closing packages, recorded documents, affidavits etc.) - Ship all post-close documents and maintain details on shipping Stocking and Inventory - Receive and stamp all USPS and keep daily log of costs and departments - Keep paper in mailroom stocked - Act as a leader within the company - All other duties assigned   What you will bring    - High school diploma or equivalent - Prefer mailroom or shipping area experience - Possess good communication and customer service skills - Knowledge of windows software applications, including Word and Excel - Must have flexibility and the ability to multitask - Ability to lift in excess of 50 lbs - Ability to stand for a prolonged period of time - Strong attention to detail   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site role based out of our office located in Moon Township, PA.   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Post Close
ID
2024-2910
Location : Location US-PA-Coraopolis
We are in the business of home ownership and are looking for a Scan/Ship Coordinator who will find a career home with us. This non-exempt role is perfect for someone who enjoys working in a fast-paced environment with strong attention to detail as you will be responsible for sorting incoming/outgoing mail.   What you will do      During this process, you will work directly with the Team Lead to receive and process all incoming express UPS and Fedex for the company and their partners. Additionally, you are responsible for copying and scanning all recordable documents and returning completed post-close documents to client lender or borrower, as needed.   Packaging and Sorting - Receive and distribute all express and USPS mail on the floor to designated mailstops - Assist in opening and receiving all closing packages - Copy and scan all post-closing documents (closing packages, recorded documents, affidavits etc.) - Ship all post-close documents and maintain details on shipping Stocking and Inventory - Receive and stamp all USPS and keep daily log of costs and departments - Keep paper in mailroom stocked - Act as a leader within the company - All other duties assigned   What you will bring    - High school diploma or equivalent - Prefer mailroom or shipping area experience - Possess good communication and customer service skills - Knowledge of windows software applications, including Word and Excel - Must have flexibility and the ability to multitask - Ability to lift in excess of 50 lbs - Ability to stand for a prolonged period of time - Strong attention to detail   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!     What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is an on-site role based out of our office located in Moon Township, PA.   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Post Close
ID
2024-2909
Location : Location US-OK-Edmond
  We are looking for a Product Owner to organize, prioritize and assess work for our scrum team. As a Product Owner with Mortgage Connect, you will add value by prioritizing the right work, at the right times, and making sure everyone on the team is aligned on the reasoning behind that work—to help ensure the continuous delivery of value to our users.   Product Owner responsibilities include gathering feature requests, scheduling releases and coordinating sprints. To be successful in this role, you should be able to identify user needs and work with cross-functional teams to manage product releases. Ultimately, you’ll help us roll-out products that deliver our company’s vision.   Responsibilities - Incorporate feature requests into product roadmap - Groom and prioritize backlog - Develop user stories and define acceptance criteria - Set sprint goals - Write acceptance tests - Plan releases and upgrades - Follow progress of work and address production issues during sprints - Analyze preferences and requests of end users - Refine our agile methodology based on results and client feedback - Keep track of industry trends Requirements and skills - Work experience as a Product Owner or similar role in product management - Familiarity with agile is a plus - Hands-on experience managing all stages of the product life cycle - Technical background with knowledge of software development and web technologies - Team spirit and good communication abilities - Good organizational skills - BSc in Computer Science, Engineering or similar field   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Software Development
ID
2024-2905
Location : Location US-PA-Coraopolis
As an Executive Assistant, you are responsible for administrative tasks as assigned, including initiating correspondence to clients, ordering supplies, acting as liaisons with clients, vendors, and internal management and assisting with travel arrangements. In addition, you will complete filing and answer inbound and outbound (email and fax) communication for assigned department/executives.   Responsibilities - Prepare/Send Outlook notices for appointments, conference calls and meetings as requested. Update Outlook calendars for executives - Produce, revise and update documents, including Excel spreadsheets, Word documents, Visio diagrams, and Power Point presentations, as requested - Prepare monthly expense reports, both for cash reimbursement as well as AMEX charges. - Secure off site meeting rooms, conference facilities, and catering services as requested. - Coordinate travel arrangements, including flights, rental cars, and hotels - Track updates that are submitted by executives on a recurring basis (i.e. Monthly Management Report) as well as special documents - Serving as a communication liaison for executives - Receiving and appropriately channel telephone calls for executives - Prepare for and participating departmental conference calls:  preparing agenda, meeting documents, meeting minutes, etc - Maintain complete confidentiality and privacy of departmental matters - Complete all assignments in a timely manner - Complete any additional tasks and assignments as requested Qualifications - College degree or Equivalent - 5+Years Administrative Experience - Strong Customer Service Focus - Clear Verbal and Written Communication Skills - Ability to Work in Fast-Paced Environment and Meet Deadlines - Capability to Work both Independently and as part of a Team - Problem-Solving Mindset with Ability to Multitask - Strong familiarity with Microsoft Office and Typing, min. 50 wpm - Travel required - 5% of the time for annual conferences All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Sales
ID
2024-2902
Location : Location US-TX-Irving
We are in the business of home ownership and are looking for a Disbursement Coordinator who will find a career with us. This non-exempt role is perfect for someone is very detail oriented as you will review and determine whether Mortgage Connect is providing the most accurate information at the time of payment. Your typical duties will include printing checks, send outgoing wires, and sending out UPS packages.     What you will do        Strong attention to detail - Data entry - Reviewing all files that are authorized to be disbursed for the following information: - The file has proper funding and is in balance - All supporting documentation is current and matches the borrower and property that coincide with the file - Discrepancy investigation and resolution - Understanding and knowledge of all state specific requirements set forth for disbursements - States that require an attorney to disburse - States that require a separate escrow account to disburse   Reporting and Communicating - Effective and clear communication with the teams within Mortgage Connect to resolve all delays and issues that result in the file not disbursing within the scheduled timeframe - Reporting all holds and stale dated checks to appropriate parties designated by disbursements management   Scanning/shipping and printing - Shipping and mailing all payments to proper parties - Determine whether payment will be received within due date - Sending outgoing wires for all payoffs and borrower’s proceeds that are designated - Printing reports from established databases - Perform duties and responsibilities in accordance with established time standards - Act as a leader within the company - All other duties assigned   What you will bring      - Associates degree or higher in accounting/finance or practical work experience with departmental systems and software - Bookkeeping/accounting/banking experience - Ability to multitask and be detail oriented - Must possess good organizational skills and be able to provide great customer service   What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is an in-person role, with the in-office component based out of our office located in Irving, Texas. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)   Who we are   Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.     All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Disbursement Operations
ID
2024-2900
Location : Location US-PA-Coraopolis
The REO Closing Coordinator is responsible for the coordination of all aspects involved with finalizing the loan closing process. The REO Closing Coordinator communicates with the client, borrower, attorneys, internal staff and other associated outside agencies to facilitate all closing issues in a timely manner.   What you will do   - Preparation of Title Bills in a timely manner - Review Work in Progress report(s) to ensure completion - Preparation of Alta Statement/CD that meets Service Level Agreement - Responsible for closing document procurement with banks and will liaison with attorneys - Address inquiries from clients, borrowers, attorneys or staff professionally and in a timely manner - Maintain open communication with team members and team leader - Confirm closing dates, location, documentation, and funds due at closing with appropriate parties - All other duties assigned What you will bring   - High School Diploma or equivalent - 1 to 5 years practical work experience within the real estate industry or vendor management service in a multi-state environment - Working knowledge of real estate titles, deed preparation and closings - Must possess good organizational skills, ability to handle multiple tasks simultaneously, meet deadlines, and demonstrate good communication skills - Must be detail oriented – work accuracy is paramount - Proven customer service skills - Proficiency with personal computers, MS Office and office equipment - Excellent written and verbal communication skills - Ability to read, analyze and interpret common technical reports, and documentation   If you have transferrable skills and feel like you would be a good fit, please don’t hesitate to apply!   What we offer     - Competitive payrates based on skills and experience - Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts - Rest and relaxation: Paid holidays and generous PTO based on tenure - Community and Philanthropy: Paid volunteer time - Paid Maternity and Parental Leave - Contribute to your future: 401K plan and robust continuous learning opportunities - Work Perks Program: Access to discounts that help save money in your daily life   Is this the ideal location for you? Mortgage Connect is committed to offering a flexible work environment for this role. This is a hybrid role based out of our office in Moon Twp, PA. (Remote work is subject to Mortgage Connect’s remote work policy and business needs.)     Who we are     Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”: Connect, Collaborate, Communicate, Care, and Celebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.   All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity/Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Default
ID
2024-2893
Location : Location US-PA-Coraopolis
As the Manager, Closing Operations, you are responsible for managing multiple teams and/or multiple clients to ensure their performance meets or exceeds company standards while maintaining client satisfaction. Additionally, you are accountable for managing workload issues across teams and/or clients and tracking their productivity as a whole. On occasion, you may also be called upon to participate in the daily operations of the Closing Services Department including, but not limited to Title Clearance, HUD Preparation, and Reject Resolution.   Responsibilities - Manage team to meet corporate and departmental objectives - Communicate new policies and procedures to team - Enforce the company’s policies and procedures and identify issues that may require counseling with the Human Resources Department - Manage work load issues within teams/clients and propose and implement efficiency initiatives as deemed necessary - Participate in the system enhancement signoff process - Review staffing requirements within their teams/clients and justify additional staffing needs (forecast work volumes, etc.) - Provide training to the on-site representatives (unique to client) - Manage attendance files (vacations/call-offs) and review and signoff on timesheets for payroll functions - Administer performance management planning and review process - Participate in the interviewing process and play a role in the hiring/firing process - Responsible for the profitability of their teams to ensure the company achieves its goals and objectives - Review cancellation rates and other reports and prepare management reports as needed - Manage the teams’ productivity as a whole to ensure client/borrower satisfaction - Manage production numbers as defined by client - Manage the title clearance timeframes as defined by client - Identify oldest and number of mortgage rejects and work with Account Executive and upper management as needed to resolve rejects - Identify new processes to improve title clearance timeframes as well as production numbers - Schedule employees for both training classes scheduled through HR and one-on-one training - Review the training report as provided by HR to ensure staff is being trained in all areas - Address dissatisfied client issues and evaluate ways to avoid such problems going forward - Attend conference calls and marketing visits and coordinate items to be addressed with the client - Responsible for contacting the client regarding collection issues - Review loss/overage rejects as well as other performance indicators to determine training needs of the teams - Review client surveys and provide reports/data to the client as needed - Participate in new client setup, as needed - Assist in the following as needed: - Facilitate training sessions - Participate in Strategic Planning Initiatives - Communicate with the client regarding Inspire policies and procedures - Provide marketing assistance - Responsible for developing partnerships with our clients - Address post-closing issues - Maintain interdepartmental relationships - Participate in daily operations including, but not limited to, title clearance, HUD preparation, and reject resolution, if there is a shortage of resources - Review and sign-off on files regarding title clearance for issuance of policy - Reports, in conjunction with Dashboard/Notifier (the following reports are required): - Review Daily: - Client Docs. Not Received - Daily Scheduling Report - Disbursements By Disbursement Date - Monitor Notifier for wires received – once a week – 1 week back (if applicable) - M-T-D Report (staffing purposes) - Summary Reports from Team Leaders - Title Clearance Files Untouched - Review Weekly: - Client Outstanding Subs by Processor - Closing WIP – exception basis - Confirmation to Docs. Received - Daily Orders Log (staffing purposes) - Detailed Reject WIP (Policies/Mortgages) – exception basis (2X week) - Disbursement WIP - Escrow Holds Report generated from Title Express – as provided by Disbursement Department - HUD Turntime – (2X week) - Mortgage Not Recorded WIP - Post-Clearance Payoff - Ready To Schedule - Title Clearance Report (also Payoff & Tax WIP’s as required) – exception basis - (3X week) - Unscheduled Closings - Review Bi-Weekly: - Disbursed/Not Issued (Policies) - Review Monthly: - Cancellation Report - Monthly Management Reports – prepare - Online Rate Calculations - Order Delay Report - Reschedule Report - Title Clearance Turnaround Time (client specific) - Title Clearance/Risk Sign-Offs: (the incumbent is authorized to sign-off on the following items) - Approval of reduction to Inspire fees - Death Certificate - Disbursement of Non Owner Occupied - Disbursement with shortage from borrower of $100.00 or less - Disbursement with shortage from lender of $750.00 or less, with statement in writing that client will wire funds - Divorce Decree with Property Settlement - Letter from bank stating loan paid in full - Prior Mortgage with HUD & Credit Report - Removal of items with prior policy - Survey - Trust - Act as a leader within the company - All other duties assigned Qualifications - Bachelor’s degree or three (3) years’ experience in the real estate, banking or vendor management industry - Knowledge of real estate closing and title clearance processes - Must possess good organizational skills, ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills - Previous management experience - Knowledge of personal computers and Microsoft software products All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com  
Category
Closing Operations Management
ID
2024-2888
Location : Location US-PA-Coraopolis
Summary of Position The Audit & Due Diligence Analyst, Corporate Strategy will support all audit and due diligence initiatives for the enterprise by performing a number of activities related to the Company’s audit functions including, but not limited to, reviewing and responding to client requests, formulating client facing responses, and coordinating various compliance activities, including, testing, audit and risk assessments. This role has a strong focus on risk assessments and enterprise oversight.  Monitors compliance calendar, internal and external audits, new or amended policies and procedures, as well as overall compliance administration. This position reports to the SVP of Corporate Strategy.   Responsibilities - Client facing experience – senior level – must be able to engage, lead and drive client conversation - Identifies gaps in process and/or documentation based on audit and due diligence results - Partners with leaders and subject matter experts across the enterprise to remediate gaps or negative findings - Assists internally to assure documentation is kept current and properly formatted - Cross functional communication leader across multiple business channels - Review and assignment of requests to internal responsible parties - Coordinate all client audit and diligence related conference calls, agendas, minutes, and works with operational units to cure action items - Operate as the lead point of contact for any and all audit and due diligence requests - Build and maintain strong, long-lasting client relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our responses according to customer requests and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within existing customers and collaborate with SVP of Corporate Strategy to ensure growth attainment - Establishes productive, professional relationships with key personnel in assigned customer accounts - Proactively assesses, clarifies, and validates customer needs on an ongoing basis Qualifications: - High-school diploma or equivalent - College degree in related fields preferred - Superior customer service focus - Ability to Work in fast-paced environment and meet deadlines - Capability to work both independently and as part of a team - Problem-solving mindset with ability to multitask All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com
Category
Sales
ID
2024-2877
Location : Location US-PA-Coraopolis
  Responsibilities - Client facing experience – senior level – must be able to engage, lead and drive client conversation - Cross functional communication leader across multiple business channels - Lead enterprise wide initiatives, creating synergies between channels - Forecast and track key account metrics - Tall bar reporting – volume trending, service levels, escalations, remediation, revenue - Onboarding – works with client, internal IT resources, and operational units to fully onboard client - Completes onboarding questionnaire, workflows, internal setup/configuration, and pricing - Monitors all service levels to ensure operational units are within client guidelines - Reporting – creates client specific scorecards and routine reports - Assist with high severity requests or issue escalations as needed - Works with Executive Management to address client requests - Establishes and submits to Executive Management status reports on all applicable clients - Coordinate all client conference calls, agendas, minutes, and works with operational units to cure action items - Operate as the lead point of contact for any and all strategic matters specific to our clients - Build and maintain strong, long-lasting client relationships - Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within existing customers and collaborate with sales teams to ensure growth attainment - Establishes productive, professional relationships with key personnel in assigned customer accounts. - Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. - Meets assigned targets for all assigned tasks and strategic objectives in assigned accounts - Proactively assesses, clarifies, and validates customer needs on an ongoing basis - Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel - Maintain SalesForce Updates Qualifications: - High-school diploma or equivalent - College degree in related fielsds preferred - Proficieny using Salesforce, 3-5 years is required - Superior customer service focus - Ability to Work in fast-paced environment and meet deadlines - Capability to work both independently and as part of a team - Problem-solving mindset with ability to multitask All onboarding employees will be required to complete a pre-employment background check and drug screening.   We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR@mortgageconnectlp.com  
Category
Sales
ID
2024-2876